Driver Onboarding Procedure
Step-by-step process for onboarding new drivers including background checks, drug testing, orientation schedule, and equipment assignment.
Cross-Border Shipping Protocol
Complete guide for US-Canada cross-border freight movements including customs documentation, FAST card requirements, and C-TPAT compliance.
Accident & Incident Reporting
Mandatory procedures for reporting and documenting accidents, incidents, and near-misses. Includes notification chain and investigation steps.
Invoice Processing & Factoring
Guidelines for invoice submission, verification, factoring requests, and payment processing timelines.
Hours of Service (HOS) Compliance
ELD compliance guidelines, HOS rules for US and Canadian operations, and exemptions. Includes rest period calculations and violation prevention.
Vehicle Inspection & Maintenance
Pre-trip and post-trip inspection checklists, scheduled maintenance intervals, and breakdown procedures.
Hazmat Handling Procedures
Procedures for handling, loading, and transporting hazardous materials. Includes placarding requirements and emergency response contacts.
Load Tendering & Dispatch
Process for receiving load tenders, carrier assignment, dispatch communication, and status update requirements.
Carrier Settlement & Pay
Carrier pay calculation methods, deduction policies, settlement schedules, and dispute resolution process.
Customer Onboarding & Credit
New customer setup including credit checks, payment terms negotiation, and contract requirements.
Reefer Temperature Monitoring
Temperature monitoring protocols for refrigerated loads. Includes pre-cool requirements, continuous monitoring, and deviation response.
Employee Code of Conduct
Company policies on professional conduct, anti-harassment, drug and alcohol policy, and disciplinary procedures.
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