Privacy Policy

1. Information We Collect

Silk Route Logistics Inc. ("SRL," "we," "our," or "us") collects information to provide and improve our freight brokerage services. We may collect the following types of information:

Personal Information

• Name, email address, phone number, and business address
• Company name, MC number, DOT number, and other carrier credentials
• Payment and banking information processed through our payment partners
• Driver's license and insurance documentation

Operational Information

• Shipment details including origin, destination, commodity type, and weight
• GPS and location data related to shipment tracking
• Communication records including emails, phone calls, and chat messages
• Load history and transaction records

Technical Information

• IP address, browser type, and device information
• Website usage and performance data
• Cookies and similar tracking technologies

2. How We Use Information

We use collected information for the following purposes:

• Service Delivery: To match shippers with carriers, arrange transportation, and manage logistics operations
• Account Management: To create and maintain your account, verify credentials, and process payments
• Communication: To provide shipment updates, operational notifications, and respond to inquiries
• Compliance: To comply with FMCSA regulations, verify carrier authority, and maintain required records
• Improvement: To analyze usage patterns and improve our platform, services, and user experience
• Safety: To verify carrier safety ratings, insurance coverage, and regulatory compliance
• Marketing: To send relevant industry updates and service information, with your consent where required

3. Data Security

We protect your information with industry-standard controls, including encryption in transit and at rest, multi-factor authentication, and role-based access. Our Security Policy summarizes these safeguards; the full implementation is maintained in internal documentation available under NDA for procurement security review.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

4. Cookies

We use only essential cookies: the cookies required to keep you logged in, maintain your session, and keep the platform secure. We do not use advertising or third-party analytics cookies.

You can manage or clear cookies through your browser settings, though disabling essential cookies may prevent you from logging in or using core features. If we introduce analytics or preference cookies in the future, we will update this policy and request your consent where required.

5. Third-Party Services

We may share information with trusted third parties to facilitate our services:

• Payment Processors: To process payments and facilitate quick pay programs
• Compliance Services: FMCSA, SAFER, and other regulatory verification services
• Cloud Infrastructure: Secure hosting and data storage providers
• Communication Tools: Email, SMS, and notification services

We require all third-party providers to maintain appropriate security standards and limit their use of your data to the services they provide on our behalf.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Active account data is retained for the duration of your business relationship with SRL
• Transaction records are retained for a minimum of seven (7) years for tax and regulatory compliance
• Communication records are retained for three (3) years after the last interaction
• Analytics data is aggregated and anonymized after twelve (12) months

Upon account closure, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request that we limit processing of your data in certain circumstances

To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Silk Route Logistics Inc.
Galesburg, MI
Phone: (269) 220-6760
Email: compliance@silkroutelogistics.ai

We will respond to all privacy-related inquiries within 30 days.